Skip to main content

As businesses look for ways to streamline their operations and improve their communication, cloud telephone systems like Zoom have become increasingly popular. But how do these systems compare to traditional PBX systems? In this article, we’ll explore the differences, pros, and cons of both systems and explain why Zoom is the better option for your business.

Traditional PBX Systems: The Pros and Cons

A traditional PBX (Private Branch Exchange) system is a physical phone system that is installed on-premises. These systems have been used for decades and are reliable and secure. However, they are also expensive, complex to set up and maintain, and not as flexible as cloud telephone systems.


  • Reliable and secure
  • No monthly subscription fees
  • Good call quality


  • Expensive to purchase and maintain
  • Limited scalability
  • Limited features and integrations
  • Requires dedicated IT staff to maintain and update

Cloud Telephone Systems like Zoom: The Pros and Cons

Cloud telephone systems like Zoom are hosted in the cloud and are accessible from anywhere with an internet connection. These systems are becoming increasingly popular due to their flexibility, scalability, and lower cost. Here are the pros and cons of cloud telephone systems.


  • Lower cost compared to traditional PBX systems
  • Easy to set up and maintain
  • More scalable
  • More features and integrations
  • Can be accessed from anywhere with an internet connection


  • Depend on a reliable internet connection
  • Can have lower call quality due to internet connectivity issues
  • Monthly subscription fees

Why Zoom is the Better Option

When it comes to choosing between cloud telephone systems and traditional PBX systems, Zoom is the clear winner. Here’s why:

  1. Easy to Set Up and Maintain: Zoom is incredibly easy to set up and maintain, with no need for dedicated IT staff. You can set up a new phone line in minutes, and updates are automatic.
  2. More Scalable: Zoom can grow with your business, and you can add new lines as needed. Traditional PBX systems are limited in their scalability and require expensive upgrades to add more lines.
  3. More Features and Integrations: Zoom offers a wide range of features and integrations, including video conferencing, screen sharing, and messaging. This makes it a more comprehensive solution for all your communication needs.
  4. Lower Cost: Zoom is significantly less expensive than traditional PBX systems, both in terms of setup and ongoing maintenance costs. Plus, you only pay for what you use.
  5. Better Accessibility: With Zoom, you can access your phone system from anywhere with an internet connection. This makes it ideal for remote teams and businesses with multiple locations.


When it comes to choosing between a cloud telephone system and a traditional PBX system, there is no clear-cut answer. However, in most cases, cloud telephone systems like Zoom are the better option. They are more scalable, flexible, and affordable than traditional PBX systems, and offer a wide range of features and integrations. If you’re looking for a modern, comprehensive communication solution, Zoom is the way to go.